To preserve the beauty and longevity of your RENARD NOIR shoes, keep them away from excessive moisture and direct heat. Clean gently with a soft cloth and use appropriate leather care products when required. Store your shoes in a cool, dry place and preferably use shoe trees to help maintain their shape.

Each pair of RENARD NOIR shoes is crafted with attention to detail. Please allow approximately 10–15 business days for your order to be handcrafted, processed, and delivered. Once your order has been dispatched, tracking details will be shared with you where applicable.

• Artisanal Craftsmanship & Delivery
Every pair of RENARD NOIR footwear is 100% handcrafted and never mass-produced.
Due to this dedicated artisanal process, orders are dispatched within 8 to 10 working days.

• 1-Year Craftsmanship Guarantee
We stand by our quality with a comprehensive 1-Year Guarantee covering sole pasting and stitching.

• Exchanges Only (No Cash Refunds)
Exchanges are strictly permitted for size adjustments or product replacements. We do not offer monetary refunds or cash returns under any circumstances.

• Security Tag Requirement
All shoes arrive with an attached Security Tag. If this tag is removed, cut, or tampered with, the item becomes permanently ineligible for exchange.

• Mandatory Unboxing Video
To process any exchange claim, an un-cut, un-edited, and un-paused unboxing video showing the original sealed packaging being opened is strictly required.

• Non-Exchangeable Conditions
Exchanges will be declined if the footwear shows signs of wear, scuffs, or marked soles; the security tag has been cut or removed; or an unedited unboxing video is not provided.

• Customer Concierge
For size guidance, exchange requests, or general inquiries, reach out directly to our team via WhatsApp.